Frequently asked questions

The confirmation is sent by email right after you order. Please also check your spam folder.

Unfortunately we can't apply discount codes afterwards. Feel free to use it on your next order.

Yes. One discount code per order, plus as many gift cards as you like.

Yes, as long as the parcel hasn't been packed yet. Email us at service@littlefoxx.store. The billing address can't be changed after ordering.

By credit card, PayPal, Klarna and other payment methods shown at checkout. For prepayment we ship once payment has arrived.

We hand in-stock items over to DHL within 1–2 working days. Within Germany your order arrives within 3–5 working days in total. For other countries we also hand it over to DHL within 1–2 working days; delivery time after that depends on DHL. Preorder items arrive in 2–4 weeks.

The price depends on country and weight. You'll see the exact cost at checkout.

To all countries in the table above. We currently don't ship to the USA. Outside the EU, customs duties, taxes or fees may apply. These are paid by you and depend on contents and value.

Only insured DHL shipping, and plastic-free. As soon as your parcel is on its way, you'll get a shipping confirmation with a tracking link by email.

Yes, then we ship everything together once the Preorder items have arrived. If you want the in-stock items right away, it's best to order them separately. Split shipping of a mixed order is only available within Germany, on request, for an extra €4.90.

Enter your first and last name, your Postnummer, "Packstation" with its number, plus postcode and town.

If the tracking status hasn't changed for 2–3 days, email us at service@littlefoxx.store.

It's best to check the parcel on delivery and have visible damage confirmed by the driver, or refuse it. Then send us photos at service@littlefoxx.store.

We're sorry. Send us an email with photos at service@littlefoxx.store and we'll take care of it.

Exclusive styles we order for you directly from the brand in Korea. Our brands produce in small workshops. Each item can be ordered for 14 days from its release date. Everything about it is on our Preorder page.

2–4 weeks. We ship as soon as the goods arrive. We can't be held liable for delays by manufacturers, international shipping or holidays.

As usual when you order, by credit card, PayPal or Klarna.

The item is very popular, so production takes 1–2 weeks longer, sometimes a little more. Delivery is then no longer guaranteed. If the item is no longer produced, you'll get your money back to your payment method.

Order right after the release date and your order will arrive sooner. Don't miss new releases with our newsletter and on Instagram.

Yes, within 14 days of receipt. Items must be unworn with the label attached. Please register your return in advance at service@littlefoxx.store. The Happy Box and Warehouse Sale items are excluded from returns and exchanges. All details are in our withdrawal policy.

Send the item back within the deadline and we'll refund you. Simply reorder the new size. Email us briefly beforehand at service@littlefoxx.store and we'll send you a code for the shipping costs.

You pay the postage, ideally with a tracking number. Returns of complaints are free.

For environmental reasons we don't include paper; everything comes by email, and you get the return slip when you register your return. If you don't have it, add a note with order number, name, address and item.

No problem, just pack your return securely in other packaging.

Yes. Please add the completed return slip for each order.

Within 14 days of receiving your return.

Discounts with a minimum order value may no longer apply after a return; the value of the items you keep counts. If your order falls below €125, we deduct the €4.90 shipping cost.

With a customer account you collect points automatically. Create an account now.

1 point per euro spent (excluding shipping and gift cards), plus points for your birthday, Instagram and more.

Exchange them for discount codes and enter the code at checkout. One discount code per order.

In your customer account. To log in, tap the icon with the blue circle and the gift.

Email us at service@littlefoxx.store and we'll change it for you. Each account has one email address.

Please check your spam folder or sign up again. The form is at the bottom of every page.

Add the gift service to your item in the cart. We remove all price tags and wrap it with love. Within the EU the invoice goes to you. For gifts outside the EU an invoice must be included for customs; it's attached to the outside of the parcel.

Buy them in the shop or order them from us by email. They're sent free and digitally by email.