Contact

You can return items within 14 days. The parcel must be back in our warehouse within these 14 days. Items must be unworn and in their original packaging, with labels still attached.

Please register your return in advance by email to service@littlefoxx.store, with your order number and the items you are sending back. Feel free to tell us the reason, so we can keep getting better. It must be clear from the parcel that it is from you: by your name or the order number.

• You pay the return shipping costs. The original shipping costs are not refunded.
• If your order falls below the minimum amount for free shipping (€125 for Germany, etc.), we deduct the shipping costs from the refund.
• Redeemed Foxx Points expire. Unfortunately they cannot be paid out.
• The Happy Box is excluded from returns.

Products covered by the warranty should be handled with care. If a product has visible defects, please take photos and send them to us. We will then get back to you to sort everything out.

All direct payment gateways comply with the PCI-DSS standards. These are managed by the PCI Security Standards Council, a joint project of brands such as Visa, MasterCard, American Express and Discover.

We hand in-stock items over to DHL within 1–2 working days. Within Germany your order arrives within 3–5 working days in total. For other countries, delivery time after handover depends on DHL. Preorder and mixed orders take 2–4 weeks.

If your order is taking longer, please get in touch. We will look into it.

Our products change regularly, and we restock some of them. If a product is out of stock, send us a message with the product in the subject line. We will try to reorder it and let you know when it is back.